If you, as a customer, has compliants or are dissatisfied with the service you shoule immediately let us know. The simplest and fastest way to do so is to contact your financial advisor at the distributor through whom you invested in the Fund. If you are unhappy with answers given or if you would like to address Entropics directly, please contact our person in charge for complaints, Robert Lindblom, CEO.
Entropics Asset Management AB
114 31 Stockholm
Please state the subject and the points of dissatisfaction. You will immediately recieve a written acknowledgement that we have recieved your complaint, possibly with additional questions as a background for our investigation. As soon as we have investigated the matter you will recieve a written response. If you are not satisfied after a written complaint and the answer given, you can contact Allmänna Reklamationsnämnden – The National Board for Consumer Disputes;
Phone: +46 8 555 017 00
If you are a resident of another country than Sweden, you can find a national consumer centre through the European Consumer Centres Network: http://ec.europa.eu/consumers/ecc/index_en.htm